General FAQ

Do you offer any guarantees on your jewelry?

Yes, absolutely! We stand behind all our jewelry with a Satisfaction Guarantee.

What are your shipping rates and where do you ship to? 

Check out our shipping chart here.

If I am buying a gift for someone, can you ship directly to the gift recipient for me?

Yes, absolutely! Simply add in your gift recipient's shipping information at checkout and include a note to us in the Notes To Seller box indicating that it is a gift. We will make sure to omit the packing slip and will not include any pricing info with the items. This is a value added service we provide at no additional cost. 

How do I know what size of necklace or bracelet to get? 

Necklaces - An 18" chain is the average size for most adults that will approximately in the center of your collarbone. A 30" length of chain is a long length that will land about mid chest on most average adults. 

Bracelets - The average size for a bracelet is 7.5 inches. A bracelet with links can be doubled up to create a shorter custom size, and alternatively a bracelet extender can be purchased to add extra length if needed. Always remember, a charm bracelet will fit slightly smaller once charms are added. 

Bangles - Bangles are one size fits all. They stretch to go on and retract to keep from falling off.

How do I care for my jewelry?

The easiest way to keep sterling silver jewelry looking fresh and bright, is to take care of it to prevent it from tarnishing in the first place. Keep it dry, take it off when swimming or bathing. Avoid contact with chemicals such as lotion, perfumes, oils, soaps etc. When you are not wearing your jewelry, keep it in a cool, dark location, away from sunlight and humidity. 

If you ever do need to clean your jewelry, we suggest only using toothpaste and an old toothbrush. Yes, that is an insider's trick! It is a gentle way to restore shine to your silver and is gentle enough to use with gemstones and crystals. Make sure your jewelry is completely rinsed and thoroughly dried afterward. (More on why you should never use a chemical jewelry cleaner coming to the blog soon!)

What material is the jewelry made out of?

All of our jewelry is guaranteed to be nickel free, lead and toxin free and hypoallergenic. All the necklaces, bracelets and earrings are sterling silver. The bangle is stainless steel. The charms are a nickel free alloy, which allows them to be silver in colour, not tarnish the way sterling silver would, and allows them to be light and comfortable to wear when you have a whole charm bracelet full of them!

Do you do any fundraising/wholesale/affiliate programs?

We are working on that right now! Get in contact with us here.

Any other questions, comments or concerns? 

Live chat with us or send us a message here.